Impacts of COVID-19

As COVID-19 continues to impact our community, we’re here to support you. Our focus continues to be your safety, and the security of our employees and their families, and our community. Here you will find more information about what to do if you need financial assistance, updates about our branches and other options to make banking with us easy.

If you are experiencing financial hardship or need assistance with your mortgagehome equity or business loan, please contact us today to learn how we can help. We remain committed to helping our customers and neighbors, especially during these difficult times.

Banking during COVID-19

Branch Banking

Your health and safety remain our top priority. We’re continuing to monitor news about COVID-19 and follow guidelines established by local, state and federal health officials, and we are implementing a plan for reopening our lobby access.

All First Mutual Bank lobbies have reopened with limited hours.  We look forward to welcoming you back.
 
Monday-Friday
  • 9am-1pm: lobbies open
Apointments and drive thru open normal business hours
 
 
As we continue to navigate our way forward, here’s how are we are prioritizing the safety of our employees and customers. Rest assured our branch team will be easily accessible to answer any questions you might have about these new procedures:
  • Practicing social distancing of six feet or greater.  Upon entering branch, please wait at next available floor marker. If all floor markers are occupied, please remain outside the branch until one becomes available or consider using the drive-thru.
  • Respectfully requiring face coverings for employees and customers while in our office. We are also asking that you remove sunglasses and hats before entering the branch.
  • Asking customers and employees to stay home if they are ill for any reason.
  • Using plexi guards at teller counters and cleaning high traffic areas throughout the day and overnight.
 
You can always access our flexible and easy-to-use banking services virtually — anywhere, anytime, including:

Online and Mobile Banking

Banking is easy through online banking and bill pay option or our FMB Mobile banking app (iPhone  or Android) to:
  • Check balances.
  • Pay bills.
  • Transfer funds.

New to Mobile Banking? Check out our video tutorial.

 

COVID-19 hardship and loan repayment assistance

Special programs are in place to help address COVID-19 hardship situations related to loan repayment. 


Personal or Consumer Loans

For mortgage, home equity or other consumer loan hardship assistance, visit our loan assistance page or call (833) 294-4643 ext 3026 from 8am-4pm. Please note call times may be longer than normal due to the high volume of calls.

Business Loans and the Paycheck Protection Program

The CARES Act set up the Paycheck Protection Program (PPP) to help small businesses continue to cover payroll during the pandemic.

To start your PPP Loan Forgiveness Application, please visit our business assistance page.  There you will be able to access our online application portal and all the resources for preparing your application. 

For the most up-to-date information on the Payroll Protection Program (PPP) and other SBA relief efforts, explore SBA’s coronavirus relief options.
 

Stay safe - avoid COVID-19 related scams

It’s important you be aware fraudsters are ramping up efforts to scam people out of their economic stimulus payments, unemployment checks or personal information.

The Internal Revenue Service (IRS) is advising taxpayers to be wary of phone calls, emails, text messages and social media posts about payments, especially those who ask for money or sensitive information in order to receive funds.

We remain dedicated to information security. We would never call or email you for your social security number, account number or password(s). Never provide this personal information to someone who contacts you by phone or email. If you suspect you’ve been the victim of fraud, we’re here to help. Contact us immediately at (833) 294-4643 or info@1stmutualbank.com.

 

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